Compensation for power outages
Customers who have had a power outage for more than 12 consecutive hours are entitled to compensation.
Households and holiday homes are entitled to compensation for power cuts lasting more than 12 hours. The duration of the power outage shall be calculated from the time Føre AS was first notified of the outage, or knew or should have known that an outage had occurred.
Compensation is paid according to rates from NVE:
- for households: NOK 500 for interruptions of 12 hours and then a rate of NOK 40 per hour.
- for holiday homes: NOK 125 for interruptions of 12 hours and then a rate of NOK 10 per hour.
The interruption ends when normal power supply is restored. Several consecutive interruptions are considered continuous if normal power supply is not maintained for two consecutive hours.
A total annual compensation cannot exceed the expected paid grid rent for the current year.
Føre AS pays compensation without you having to apply for this. The payment must be made no later than 12 weeks after the interruption has taken place. If you have any questions regarding the payment of compensation, please contact customer service.
Please note that the compensation scheme is not a compensation scheme for actual costs that customers experience as a result of power outages. This is regulated by consumer protection legislation and private law agreements.
